What are the 4 A's of apology?
Approved answer
Implement the Four A's
To effectively manage an apology, you should employ the Four A's: Agree or Admit to the facts of the situation, Acknowledge its effect, Apologize for the distress caused, and Act to remedy the issue. No matter what has sparked the anger, there are methods to navigate such scenarios smoothly and successfully.
CJPL Dealing with anger: the Four A