What are the 4 A’s of apology?

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What are the 4 A's of apology?

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Implementing the Four A's

Then, employ the four A's: Agree or Admit to the facts surrounding the incident, Acknowledge its effects, Apologize for what occurred, and Act to make amends. No matter what triggered the anger, there are tactics available to effectively manage any such scenario with confidence and success. CJPL Dealing with anger: the four A
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