What is Aramex?
Aramex is a prominent express delivery and logistics company that originated in Amman, Jordan, in 1982, founded by Fadi Ghandour and Bill Kingson. Its current headquarters is located in Dubai, United Arab Emirates, making it the first of its kind in the Middle East.
How did the company get its name?
The name “Aramex” is derived from the initial letters of each word in the full English name (Arab American Express).
Why did Aramex choose the United Arab Emirates as its headquarters?
The decision to establish its headquarters in the UAE was influenced by its strategic location, which facilitates the efficient movement of goods between East and West.
How can customers pay for Aramex services?
Payments for Aramex services can be made using one of the following methods:
- Cash payments.
- Credit cards, including Visa and MasterCard.
- Monthly billing systems for companies that hold an account with Aramex.
Are there any conditions for utilizing Aramex’s express delivery services?
Yes, packages must weigh more than 500 grams to qualify for express delivery services.
Can packages be sent to any location worldwide?
Absolutely, Aramex provides international express delivery services, with a weight limitation of 30 kilograms per package.
Is there a service for sending documents?
Yes, there is a document delivery service available, provided that the document weight exceeds 500 grams.
What does the distribution service entail?
This service offered by Aramex allows for the distribution of shipments to multiple recipients, such as invitations or invoices.
What is the cash on delivery service?
Aramex offers a cash on delivery service for merchants, where products are delivered, and payment is collected from the buyer.
What is the Click to Shop service?
The Click to Shop program is a specialized service offered by Aramex that simplifies the preparation of shipments, printing shipping labels, and managing address books, among other beneficial features.
How can one obtain the Click to Shop program?
The Click to Shop program can be requested for free at any Aramex office or downloaded from the downloads section on the Aramex website.
What is Aramex’s transport and return service?
This service enables clients to send documents or parcels that require signatures or other actions and then return them to the sender.
Is there a domestic delivery service available?
Yes, Aramex offers an internal delivery service that facilitates the shipment and delivery of packages and documents within the client’s country.
How can one send an express shipment using Aramex?
This can be accomplished through one of the following methods:
- Utilize the online shipping page to prepare your shipment.
- Download the free “Click to Ship” program for shipment preparation.
- Contact a local Aramex center, which can be located using the office locator tool on the Aramex website, and request pickup from there.
- Drop off your shipment at the nearest Aramex office.
How can one obtain shipping bags, boxes, or other supplies from Aramex?
Visit the My Aramex page, navigate to the “Supplies Request” section, and submit a request for what you need.
What are the requirements for express shipping services?
Several stipulations must be met to ship items or packages, including:
- Maximum weight of 30 kilograms per item.
- Total dimensions should not exceed 274 cm.
- Dimensions must not exceed 158 cm in any direction.
- The maximum declared value of express shipments cannot exceed $50,000 for each item.
What is the difference between actual weight and volumetric weight for Aramex packages?
Actual weight refers to the weight of the package itself, while volumetric weight takes the package’s dimensions into account. For example, when shipping a long container, volumetric weight is calculated based on the formula (length * width * height) divided by 5000. Upon receiving the package, Aramex will assess both actual and volumetric weights, applying the greater of the two for shipping costs, a standard practice among all shipping and airline companies.
Does Aramex offer inventory storage services?
Yes, Aramex’s logistics division provides storage solutions tailored to meet client requirements, including inventory management and real-time stock visibility.